5. Specific uses of information you provide to us
Booking and pre-booking enquiries
We use your personal information to arrange, process and confirm your booking and to answer any pre-booking enquiry you may have. While making your travel arrangements, we will need to disclose personal data to the suppliers of the services which are part of your booking.
Communicating with you
When you contact us, whether by telephone or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you at a later time.
Dealing with complaints
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.
Management of your information
Access to your personal information
At any time you may review or update personally identifiable information that we hold about you.
To obtain a copy of the information we hold about you, please contact us firstname.lastname@example.org.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of information
If you wish us to remove personally identifiable information from our record, you should contact us at email@example.com.
If you do so we have no alternative than to treat your request as notice to terminate this contract. If that happens, termination will accord with the provisions in this contract.
All provisions in this contract relating to termination, express and implied, will follow.
Verification of your identity
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
7. Post termination
7.1 Physical goods of yours, which we necessarily hold as part of our contractual relationship are not personal data and are not affected by the Act.
7.2 Upon termination of our agreement with you, we and any contractual data processor will:
7.2.1 delete all your personal data from our electronic records by some method which prevents future re-activation of that data.
7.3 We shall not destroy or delete all your data and retain such personal data for six years, for these reasons:
7.3.1 for accounting and taxation purposes;
7.3.2 to provide evidence if required in connection with a legal claim;
7.3.3 for any other reason where the law provides a six years limitation period;
7.4 If any event occurs which requires us lawfully to continue to retain data beyond that period, then we may do so.